Last Updated: October 15, 2026

At Emberdusk Cards & Games, we understand the importance of product condition, authenticity, and inventory integrity in the collectible trading card and gaming market.

Due to market fluctuations and the risk of product tampering, ALL SALES ARE FINAL, except as expressly provided in this policy or required by applicable law.

We do not accept standard returns or exchanges for buyer's remorse, changes in market value, or unwanted merchandise.

Exceptions apply as described below and where required by applicable law.

1. DAMAGED, INCORRECT, OR MISSING MERCHANDISE

If your order arrives damaged, contains an incorrect product, or is missing merchandise, please contact us at sales@emberdusk.com as soon as possible.

We request that visible damage or order discrepancies be reported within 48 hours of delivery, when reasonably possible, to help us investigate promptly and preserve information needed for carrier claims.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of the affected merchandise, when available.

• Photographs of the shipping packaging, when relevant.

Please retain damaged merchandise and original packaging until we have reviewed your claim.

We will evaluate the circumstances and determine an appropriate resolution, which may include replacement, shipment of missing merchandise, or a refund.

The requested 48-hour reporting period does not eliminate any rights or remedies provided by applicable law.

2. LOST OR UNDELIVERED SHIPMENTS

If your shipment is lost, significantly delayed, or marked as delivered but cannot be located, please contact us at sales@emberdusk.com.

We may request additional information and assist with reasonable carrier inquiries or claims.

Reported delivery issues will be reviewed individually. A carrier's delivered status does not automatically determine the outcome of a claim.

Where a refund, replacement, or other remedy is required by applicable law, we will provide the appropriate resolution.

Please also review our Shipping Policy.

3. PREORDER CANCELLATIONS

Preorders are subject to the following cancellation terms:

• Within 48 hours of purchase: Customers may request cancellation of an unfulfilled preorder for a full refund without a cancellation or processing fee.

• After 48 hours: Voluntary cancellation requests will be reviewed individually and may be declined.

• After shipment: Orders cannot be canceled once shipped. Applicable rights relating to damaged, incorrect, missing, defective, or undelivered merchandise remain in effect.

The 48-hour cancellation window does not limit any cancellation or refund rights provided by applicable law, including rights arising from shipping delays or failure to fulfill an order.

If Emberdusk Cards & Games cannot fulfill a preorder because of manufacturer cancellation, distributor allocation shortages, or other inventory availability issues, we will refund the affected unfulfilled merchandise without a cancellation fee.

If a preorder is significantly delayed, customers may contact us to discuss available options. Applicable consumer protection laws and payment processing requirements take precedence over this policy.

Orders Containing Both Preorder and In-Stock Merchandise

When an order contains both preorder and in-stock merchandise, all items are held until every item is available for shipment.

Cancellation requests involving mixed orders will be reviewed according to the applicable terms for each item.

Cancellation of a preorder item does not automatically cancel other merchandise in the same order. Any approved partial cancellation may require adjustments to shipping charges or other order details, which will be communicated before the change is finalized.

Customers should contact Emberdusk Cards & Games before requesting changes to a mixed order.

For additional details, please review our Preorder Policy.

4. REGULAR ORDER CANCELLATIONS

For in-stock merchandise, cancellation requests must be submitted before the order has been shipped.

Cancellation requests are not guaranteed and may be declined if the order has already entered fulfillment or is otherwise no longer eligible for cancellation.

If we approve a voluntary cancellation of an in-stock order, a 3% processing fee may be deducted from the refund, where permitted by applicable law and disclosed before purchase.

This fee does not apply when Emberdusk Cards & Games cancels an order because merchandise is unavailable, cannot be fulfilled, or when a full refund is otherwise required by law.

Orders cannot be canceled once shipped, although applicable customer rights and remedies remain available.

5. RETURNS AND EXCHANGES

We do not offer standard returns or exchanges for:

• Buyer's remorse or changes of mind.

• Changes in collectible market prices.

• Unwanted merchandise ordered correctly.

• Products that are no longer needed.

• Preference for a different product, edition, or variant.

This policy does not limit remedies for damaged, incorrect, missing, defective, or otherwise nonconforming merchandise where applicable law requires a resolution.

If a return is approved or legally required, we will provide instructions and, when appropriate, a prepaid return shipping label.

Please do not send merchandise back without contacting us first.

6. REFUND PROCESSING

Approved refunds will be issued to the original payment method whenever possible.

We generally aim to initiate approved refunds within 5–10 business days after the refund decision or any required return verification, unless a shorter period is required by law.

After a refund is issued, your bank or payment provider may require additional time to post the funds to your account.

When Emberdusk Cards & Games cannot fulfill an order, applicable refund deadlines and payment processing requirements will be followed.

7. CONTACT INFORMATION

For return, refund, cancellation, or order-related questions, please contact:

Emberdusk Cards & Games
Operated by Emberdusk, LLC

Email: sales@emberdusk.com
Website: https://emberdusk.com

Mailing Address:
P.O. Box 216
Rippon, WV 25441-0216

Please include your order number whenever contacting us about an existing purchase.